Find out why people throughout Suffolk choose Keylocks for their homebuyer reports, valuations and property sales. Read our customer testimonials from Google…

ExcellentKeylocks5.0★★★★★ Based on 48 reviews fromSee all reviews review us on ★★★★★ John was outstanding from start to finish. He provided a thorough, clear and highly professional surveyor’s report, explaining details I hadn’t even considered, including the impact on rebuild costs. Efficient, knowledgeable and easy to deal with throughout. Highly recommended.Steve Asbey ★★★★★ John from Keylocks Newmarket carried out a survey for me three weeks ago - very, very happy with the whole serviceTim ★★★★★ I contacted John at Keylocks in Newmarket asking if he could do a survey on a property that we were buying. He said that he could and I asked for a level 3 survey, he came back to me with a price, incredibly on a Saturday. He arranged the survey with the vendor via the estate agent, and a week or so the survey was done, which was very comprehensive including pictures of various parts of the property. I must say that john was very professional and said that if I needed his help to contact him. I would throughly recommend his company and services to anyone looking to get a survey done on their property.Paul Cornish ★★★★★ Keylocks were excellent from start to finish - communicative in arranging our survey, quick in delivering the result and friendly and helpful in following discussion. Thank you to John and his team!Charlotte Vallins ★★★★★ From the first contact to the final issue of our valuation report John was very professional and helpful. I would have no hesitation in recommending Keylocks and John for any surveying needs.Jeremy Nicholson ★★★★★ Excellent communication throughout, John was very knowledgeable and happy to answer any questions. Both the inspection and subsequent report were completed very quickly. I would definately use Keylocks again.Ade Bastiani ★★★★★ Excellent Service. The Survey Report was thorough with great attention to detail and I found the extra comments and advice extremely helpful. Highly recommended.Fiona Alper ★★★★★ I have used Keylocks on two different occasions and the team genuinely could not have been more helpful, efficient and friendly. Thank you so much for all your help! Would highly recommend.Katy Shimmens ★★★★★ Simon from Keylocks undertook our survey. Their communication was prompt in providing quotes and arranging a date for the survey. They kept us updated throughout and produced a clear and detailed report. Simon was happy to provide more detail on aspects of the report and promptly responded to any additional queries that we had which we much appreciated. We would recommend Keylocks to others.Amy Clark ★★★★★ John was absolutely fantastic giving us our survey, incredibly professional, prompt and cared about the outcome.... could not recommend more highly true value from a great local firmDaniel Johnson ★★★★★ Keylocks performed a thorough level three survey with all aspects covered. Their communication was brilliant and the price was very competitive. Thank you.craig smith ★★★★★ Very accurate and swift survey. Great service and well priced. Highly recommend using keylocks.Ben Morris ★★★★★ I instructed Keylocks to carry out a level 2 survey and was very happy with the report John provided. It was very clear and included a good amount of detail. John was also happy to go through any questions after providing the report. As a first time buyer I can highly recommend Keylocks.Jack Taylor ★★★★★ Very professional service and John was able to explain the report to us to help us understand the elements in it. Helpful and useful throughout with good communication. Would recommend.James Crewdson ★★★★★ John Johnstone of Keylocks carried out a level 3 survey of a property we intend to buy. He was prompt in arranging it and the written report was both very detailed and informative. He was able to suggest next steps and possible contractors for work to be carried out. His manner was highly professional, which was helpful at a potentially stressful time.Nick Arundale ★★★★★ We instructed John to carry a RICS Help to Buy Valuation for our property. The service received from both John and his PA Lorna was first class - thank you. Very efficient and quick to answer any questions. Would highly recommend using Keylocks. Thank you John and Lorna.Wendy Patman-Smyth ★★★★★ I am extremely grateful to John Johnstone for the thorough survey he carried out for me. This is so reassuring in such an important transaction.Lynda ★★★★★ Excellent company to deal with. We are out of the area and needed a reputable firm. Couldn’t have picked a better one. Survey Report very good as well.Paul howarth ★★★★★ Absolutely brilliant service!!!!!!!We needed a full survey on a thatched listed property, John was incredibly approachable, helpful, willing to make a second visit to tie up loose ends, explained everything in easy to understand ways and offer advice on so much. Would absolutely recommend Keylocks to anyone needing a professional yet friendly service when facing what could seem like a complicated property.Julien Watson ★★★★★ I cannot recommend Keylocks highly enough. They have provided us with an absolutely superb professional service. We commissioned John Johnstone to carry out a Level 3 RICS HomeBuyer survey on an old and rather complicated house we were intending to purchase. Within a day or so of his visit to the property we received a beautifully presented, extremely thorough and obviously very expert report. The report was elegantly written and easy to understand. At our request, John then helped us to obtain quotes for some necessary structural repairs, meeting the contractors on site and explaining the problems. Thanks to his report we are now living very happily in our new home, with a sensible repair plan in place. Many thanks are due to Lorna too for her efficiency in coordinating everything so well, and always being a friendly and reassuring voice on the phone.Jenny Garnett ★★★★★ John and Lorna were both extremely helpful with our building survey. They were quick to answer emails and just super efficient. I would 100% use them again and would recommend them to anyone wanting a decent comprehensive survey!Ruth Powis ★★★★★ We had an offer accepted on a property in Newmarket and needed to make quick progress on a survey. John Johnstone at Keylocks came recommended via the estate agent. From the outset John was attentive, responding to our queries as people new to the area. John advised us on the rationale for the right survey and within a week had found time to conduct the survey- which was easy understandable and very helpful. Excellent customer service support from Lorna in the Keylocks office. John kindly agreed to meet us suseqientky at the property with an architect w- excellent value and quality service. Thank you, John.Kevin O'Connor ★★★★★ I have twice had a survey through John from Keylocks. Both were excellent. He is professional and very thorough. I recommend.Bruce ★★★★★ Surveys from Keylocks are definitely NOT the type where they cover themselves just in case something is wrong later. It is very thorough, full of meaning and very well communicated. I was very fortunate to have been recommended John Johnstone and I further recommend him and his team on to everyone else. These are what building surveys should be.Primrose Mbanefo ★★★★★ We appreciate the great service we received from John & Lorna - John was very accommodating with our circumstances which was a great help & enabled us to move forward very quickly. Both John & Lorna replied to messages very promptly and efficiently. We couldn’t have asked for better, more professional service. Thank you!Jenny Gillies ★★★★★ John Johnstone provided us with a very comprehensive survey which we found very helpful and then took the time to talk us through the issues raised which was very much appreciated. A friendly and professional service.Christine Windsor ★★★★★ Fast, friendly and thorough. A very good service. ThanksSimon Waterhouse ★★★★★ Second time we have used Keylocks, as we were very impressed first time round. Lorna is super efficient, friendly and you feel like you're in safe hands. Also would like to thank John Johnstone and Simon Allen for their professionalism.Catherine Wallace ★★★★★ Great service from John and the team at Keylocks. Would highly recommend.Daniel & Sophie Mansell ★★★★★ From initially contacting Keylocks and liaising with Lorna, John’s PA, to the carrying out of the survey and subsequent report by John was an efficient and professional service. The quick turn around from survey to receiving the report was excellent. John was very thorough and clear in his reporting. I cannot recommend highly enough John and his team. Thank you John and Lorna!Lorna Shaw ★★★★★ Fantastic service. John went above and beyond for us. Couldn't recommend higher. Complete pleasureResponse from the ownerMany thanks for your comments - always appreciated.John Jennifer Curtis ★★★★★ Great service, very efficient and everything was well explained. I’m a first time buyer so was a bit daunted by the whole house purchase process. The survey part was made very simple and John and his team were extremely prompt booking the survey in and preparing the report. Very happy all round!Lydia Brown ★★★★★ A Thoroughly professional Company, I found John very helpful and would deffinatly recommend to others.Tricia Phillips ★★★★★ Thorough professional and helpful in every step. Would highly recommend!Luke Spivey ★★★★★ We received a prompt and excellent professional service with the survey of a prospective house purchase.Chris Davis ★★★★★ Excellent service and a very thorough report into the house I’m buying. I would happily recommend John and his teamEdward Sands ★★★★★ From first phone call to finished report everything was done smoothly and efficiently. Excellent service from John and Lorna. I would definitely recommend.Dee Carter ★★★★★ John was very helpful, efficient and thorough. He used his expertise to inform and reassure us about the clunch walls in our new property, a building material found mainly in East Anglia. We felt we were in safe hands and would recommend him to anyone!Tina Scargill ★★★★★ Everyone I dealt with here went the "extra mile" for me. The Homebuyers survey was good value for money, the surveyor spoke to me several times to discuss her findings and Lorna was very patient and helpful. I would definitely recommend them to anyone going through the stressful process of buying a house!carole lauder ★★★★★ Keylocks provided a prompt service and kept us updated throughout the process. The staff were welcoming and helpful and John was very informative regarding our survey. Highly recommended ,Sarah Randall ★★★★★ Excellent reports. Friendly and efficient. Reasonably priced for thorough detailed reports. Report on first house showed us problems we were not prepared to deal with . Report on second house showed us it was the right one for us. Will definitely recommend to people we know.Susan Hogden ★★★★★ Excellent, clear report at a reasonable price. Good communication throughout, very helpful advice and attention to detail- thank you!Pete Fraser ★★★★★ Really pleased with the service I received. John was incredibly informative and quick to respond. He arranged everything and kept me informed at all stages. I felt very pleased with the service I received and would recommend Keylocks to anybody looking for a survey.JC_ BBD ★★★★★ John at Keylocks provided us with excellent service. He carried out a survey on our property far sooner than I expected and his communication throughout the process was great. As first time buyers, his service and advice was invaluable. I would thoroughly recommend his service.Owen Wallis ★★★★★ Excellent service from John.Jean Samtula ★★★★★ John and the team we're very helpful and the service was great.donna townsend ★★★★★ John at Keylock's supplied us with an exceptional service. As first time buyers, John's background knowledge and advice was invaluable. John was also extremely helpful with a number of queries we had regarding the property and we feel he went above and beyond his duties which was greatly appreciated. We would have no hesitations in recommending Keylock's to others.Shaun Avis ★★★★★ I had to arrange for an urgent survey on my property and John came out within 24hrs to kindly assist. Thoroughly professional and would have no hesitation in recommending Keylocks to others.Dan Raymond

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